Shipping & Returns

 

Shipping

Delivery costs will depend on your location and the weight of your order. The Lolly Shop website will calculate these costs automatically for you.


You can put together an order into your Shopping Cart and get a Postage Estimate without going to the Checkout stage. This will allow you to add or remove items in relation to postage costs.

In the case of items being out of stock you will be contacted and advised of the shortfall. We can offer a similar product or refund the amount paid for the unavailable item.


Please keep an eye out for your parcel or a pickup slip in the mail. A pick up slip is left if the delivery could not be left safely at your address and your parcel is awaiting you at your local Post Office. To pick up from the Post Office will require ID for proof of addressee.

Orders are shipped from our Perth store.

Returns & Guarantees


We will provide an exchange or refund if we are satisfied that the products you received are not the ones you requested. To make a claim, please email us in the first instance, no longer than 72 hours after receiving your goods. You will need to return the products to us via post so we can fully consider your refund. In such cases, return postage costs will be refunded to you if the goods you received are found to be incorrect.

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